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X-WR-CALNAME:Introduction to Customer Experience Mapping for Entrepreneurs 
  
X-WR-TIMEZONE:Central Time (US & Canada)
BEGIN:VEVENT
DTSTAMP:20261008T171910Z
UID:tag:localist.com\,2008:EventInstance_3497706
DTSTART:20180515T180000Z
DTEND:20180515T200000Z
DESCRIPTION:“As competition and buyer empowerment compounds\, customer ex
 perience itself is proving to be the only truly durable competitive advant
 age.” - Gartner Research\n \n\nCustomer Experience Mapping is a key prac
 tice for businesses to be able to truly understand what customers care abo
 ut and how they make them feel. The insights gained from this activity are
  critical to enable your organization to deliver exceptional in-person and
  digital experiences and succeed in the age of the customer.\n \n\nLearn h
 ow these collaborative\, creative activities can produce valuable Customer
  Experience Maps that will fuel your team's insight and innovation.\n \n\n
 You’ll Learn:\n\n●     How leading companies use customer experience a
 s a critical competitive advantage\n\n●     The building blocks of Custo
 mer Experience Mapping activities\n\n●     How to introduce Customer Exp
 erience Mapping to your own organization\n\n \n\n \n\nAbout Highland:\n\n 
 \n\nHighland Solutions is a customer experience firm with fierce commitmen
 t to keeping people at the center of our work. We use our skills in CX str
 ategy\, custom software development\, and CRM implementation to help innov
 ative leaders understand their customers and take smart risks. We love wor
 king with customer-centric and mission-driven organizations who want to ad
 opt the principles of more disruptive businesses to take their impact to t
 he next level.\n\n \n\nRSVP Here
GEO:41.878155;-87.627739
LOCATION:DePaul Center (DPC)\, suite 7900
SUMMARY:Introduction to Customer Experience Mapping for Entrepreneurs  
URL;VALUE=URI:https://events.depaul.edu/event/introduction_to_customer_expe
 rience_mapping_for_entrepreneurs
CATEGORIES:Speaker/Presenters
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